Shipping policy

Shipping & Delivery Policy

Thank you for shopping at aromana. We are dedicated to providing you with a safe, transparent, and high-quality shopping experience.

🌟 Our 5 Commitments to You

・Meticulously Curated by a Certified Expert Every item in our store is carefully selected based on professional experience and deep knowledge of wellness.

・Free & Insured Worldwide Shipping We proudly offer Free Shipping on all orders. Your package is 100% insured against loss or damage during transit.

・Estimated Delivery Time: 7–14 Days 

・100% Secure Checkout Your privacy and data security are our top priorities. All transactions are safely processed using world-class encrypted payment methods.

・30-Day Satisfaction Guarantee We back your purchase with a 30-Day Satisfaction Guarantee—if you are not satisfied, we are here to make it right.

📦 How to Track Your Order

Once your order is shipped, you will receive an official tracking number via email. You can easily monitor your package directly through our website:

1. Go to "Track your order" in our main menu.
2. Enter your tracking number.
3. **What you can see:** * The real-time location of your package.
   * Current shipping status (e.g., Dispatched, In Transit, Out for Delivery) so you can monitor its journey to your doorstep with peace of mind.

⚠️Important Notice for Our Customers

・Customs, Duties, and Taxes aromana is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 

・Order Changes and Cancellations Because we strive to ship your orders as quickly as possible, cancellations or address changes can only be made within 2 hours of placing your order. Once the tracking number is generated, we cannot alter the shipment.